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Refund & Exchange Policy
Although we are committed to selling high-quality products, we hope you will enjoy, there may be times you wish to have a product refunded or exchanged.
Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left. We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sales queries.
Highdown Garden Centre Ltd reserves the right to ask for proof of purchase in order to consider a request for refund or replacement product.
If your product is faulty or defective in any way, we will issue a full refund upon proof of purchase with a valid receipt along with the return of product (s) in question.
Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 30 days of the date of proof of purchase.
If no receipt is presented, gift vouchers may be given at the manager’s discretion.
All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase.